Politique d'expédition

Shipping Policy

Last Updated: September 27, 2024

Order Confirmation: Once your order is placed, you will receive an order confirmation email. This indicates that we have received your order in our system and pre-authorized your credit card for the purchase.
Order Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day. Please note that processing time is separate from the shipping time.

Standard Shipping: Typically takes 5-7 business days after the order has been processed. Delivery times may vary based on your location.
Express Shipping: Typically takes 2-3 business days after the order has been processed. This option is available for an additional fee.
International Shipping: Delivery times vary depending on the destination country. International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

Domestic Shipping: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order.
International Shipping: Shipping costs vary by country and are calculated at checkout. Please note that international orders may incur additional customs duties, taxes, or fees, which are the responsibility of the customer.

We currently ship to most locations within Ghana and internationally. However, certain remote or restricted areas may not be eligible for shipping. If your location is affected, we will notify you during the checkout process or contact you directly after your order is placed.
We do not ship to P.O. boxes or APO/FPO addresses.

Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to check the status of your shipment through the carrier’s website.

Shipping Delays: While we strive to deliver your order within the estimated timeframe, delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international orders. If there is a significant delay, we will notify you via email.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately at [Insert Contact Email/Phone Number]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs and Duties: International shipments may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information.
Prohibited Items: Some products may be restricted or prohibited from being imported into certain countries. It is the customer's responsibility to ensure that their order complies with local laws and regulations.

Address Changes: Please double-check your shipping address before submitting your order. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but we cannot guarantee it if the order has already been processed.
Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by you, the customer, we will contact you to arrange reshipment. Additional shipping fees may apply.

If you have any questions or concerns about our Shipping Policy, please contact us:

Langue