Clear help when an order is not right.
Please inspect your delivery promptly. We explain what qualifies, what information to send and what happens after a return is approved.
7
Report delivery problems within 7 days
Contact PPC if an item arrives damaged, defective, incorrect or missing. Include your order number and clear photo or video evidence.
Return eligibility
- The item must be unused, unopened and in its original packaging.
- Proof of purchase is required.
- The return must be approved by PPC before it is sent back.
- Opened cosmetic, personal-care and hygiene products cannot normally be returned unless supplied damaged, defective or incorrect.
Refunds, exchanges & fees
After an approved return is received and inspected, PPC will confirm whether an exchange, store credit or refund applies.
- Approved refunds use the original payment method where possible.
- Bank and payment-provider timelines may vary.
- Original delivery fees are refundable only when PPC made the fulfilment error.
- Change-of-mind return delivery costs are paid by the customer.
How to report a problem
Stop and inspect
Do not use a product that appears damaged, opened or incorrect.
Gather proof
Prepare the order number, photos or video and a short explanation.
Contact PPC
Send the details through WhatsApp or email within the 7-day window.
Wait for approval
Do not return the parcel until our team confirms the next step.
Need to report an order issue?
Send the order number and clear evidence for faster assistance.