Staff FAQ - Perfect Picture Cosmetics

General Questions

  1. Where are we located?
    We are located in Accra and Kumasi, Ghana, and deliver nationwide and internationally.

  2. Do we ship internationally?
    Yes! We ship worldwide through DHL, with delivery within 3–5 business days.


Product-Specific Questions

  1. What are BBL Gummies, and how do they work?
    BBL Gummies enhance your hips and buttocks naturally. They’re organic and safe, with no side effects. Take 2 gummies daily for visible results within 2–4 weeks.

  2. What is Ladies Collagen used for?
    Ladies Collagen helps improve skin elasticity, reduces wrinkles, strengthens hair and nails, and supports joints and bones.


Shipping & Payment

  1. What is the shipping cost?
    Shipping costs depend on the customer’s location. For example:
  • Ghana: 40–70 GHS depending on the region.
  • International: $25 for 1–3 bottles.
  1. Do we accept payment on delivery?
    No, we only accept full payment before shipping.

Troubleshooting

  1. What if a customer hasn’t received their order?
    Advise them to track their parcel using the tracking number we provide. If there’s an issue, escalate to DHL or contact our team for assistance.

  2. What if the WhatsApp number isn’t working?
    Guide customers to use the link in our bio or email us through the website.


Customer Concerns

  1. Are the results permanent?
    Yes, results are permanent with proper maintenance.

  2. Are there any side effects?
    No, all our products are organic and safe.