Shipping policy
SHIPPING POLICY
Last updated: July 21, 2026
Perfect Picture Cosmetics delivers within Ghana and also accepts selected international orders.
Please read this policy before placing your order.
1. ORDER CONFIRMATION AND PROCESSING
Orders are prepared after payment has been successfully confirmed.
We may contact you to confirm:
• Your full name
• Telephone number
• Delivery location
• A nearby landmark
• The products ordered
• Any missing order information
Orders cannot be dispatched when the delivery address or telephone number is incomplete.
We aim to prepare orders promptly, but preparation time may vary depending on product availability, order volume, weekends and public holidays.
2. DELIVERY WITHIN GHANA
Kumasi
Orders are dispatched from:
Perfect Picture Cosmetics
Kenyasi, Garden City University Junction
Near Super MC Restaurant
Kumasi, Ghana
Pickup may be arranged after confirmation from our team. Please do not travel to the location before contacting us and receiving confirmation that your order is ready.
Accra and nearby areas
Deliveries within Accra, Tema, Kasoa and nearby areas are coordinated through our Nungua-based representatives, riders and delivery partners.
Nationwide delivery
We deliver to all regions of Ghana through riders, buses and courier partners, depending on the customer’s location.
A rider or courier representative may call you before delivery. Please keep your phone available after placing an order.
3. DELIVERY FEES
Delivery fees are not fixed.
The delivery cost depends on:
• Your exact location
• The size and weight of the parcel
• The delivery method
• The rider or courier being used
• Whether the delivery is within or outside the main city area
For most local deliveries, the rider or courier will confirm the delivery fee when they contact you, and the fee will be paid directly to them.
Where a delivery fee has already been collected during checkout or payment confirmation, you should not be charged the same fee again.
Contact us if you are unsure about a delivery charge.
4. DELIVERY ESTIMATES
The estimated delivery time will be explained after your order and location have been confirmed.
Delivery estimates are not guaranteed. Delays may occur because of:
• Heavy order volumes
• Weather conditions
• Traffic
• Rider or courier operations
• Weekends and public holidays
• Incorrect or incomplete delivery information
• Events outside our reasonable control
A delay does not automatically mean that an order has been lost.
5. INTERNATIONAL DELIVERY
International orders are shipped through DHL Express or another approved international courier where necessary.
International delivery fees depend on:
• The destination country
• Parcel weight and size
• Courier charges
• The delivery service selected
The estimated shipping cost and delivery period will be communicated before dispatch.
International customers are responsible for any customs duties, import taxes, clearance fees or other charges required by their country.
Perfect Picture Cosmetics does not control customs processing times or charges.
6. CUSTOMER DELIVERY INFORMATION
Customers must provide correct and complete information, including:
• Full recipient name
• Working telephone number
• Complete delivery address
• Region, city or town
• A clear landmark where necessary
Perfect Picture Cosmetics is not responsible for delays caused by incorrect, incomplete or outdated customer information.
Contact us immediately if you notice an error in your address or telephone number.
We cannot guarantee that an address can be changed after the order has been prepared or dispatched.
7. MISSED OR FAILED DELIVERIES
The customer must be available to receive the parcel or arrange for a trusted person to receive it.
When a rider or courier cannot reach the customer, the delivery may be delayed, returned or rescheduled.
The customer may be required to pay an additional delivery fee when:
• The rider made a delivery attempt but could not reach the customer
• The customer provided the wrong address
• The customer changed the delivery location after dispatch
• The parcel was not collected from the agreed pickup point
• The parcel was returned because the customer was unavailable
8. ORDER TRACKING
Tracking information will be provided where it is available.
Some local rider deliveries might not have an online tracking number. In those cases, the rider or our customer-support team will provide delivery updates.
International DHL orders normally receive tracking information after dispatch.
9. DAMAGED, MISSING OR INCORRECT ORDERS
Inspect your parcel as soon as it is delivered.
Contact us promptly if:
• The parcel appears damaged
• A product is leaking or broken
• You received the wrong product
• An item is missing
• The parcel has not arrived within the communicated period
Please provide:
• Your full name
• Order number
• Telephone number
• Clear photos or video of the parcel and products
• A description of the problem
Problems involving damaged, defective, missing or incorrect products must be reported within 7 days of delivery.
Do not throw away the product, packaging or delivery label until our team has reviewed the issue.
Approved returns, replacements and refunds are handled according to our Return and Refund Policy.
10. LOST PARCELS
Contact us if your parcel appears to be lost.
We will work with the rider or courier to investigate the delivery.
A replacement or refund will only be considered after the delivery partner has completed the necessary investigation and the parcel has been confirmed as lost.
Perfect Picture Cosmetics is not responsible for a parcel that was confirmed as delivered to the address, recipient or trusted person provided by the customer.
11. ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order.
Changes and cancellations can only be considered before the parcel has been prepared or dispatched.
Once an order has been dispatched, it cannot normally be cancelled. It must follow the applicable delivery and return process.
12. CONTACT US
For delivery questions or order support, contact:
Perfect Picture Cosmetics
Email: info@perfectpicturecosmetics.com
WhatsApp: +233 59 646 6794
Phone: +233 24 767 9996
Website: perfectpicturecosmetics.com
When contacting us, include your full name, telephone number and order number.