Refund policy

Return & Refund Policy
Last Updated: September 27, 2024

Definitions and Key Terms

To ensure clarity throughout this Return & Refund Policy, the following terms are defined as:

  • Cookie: A small amount of data generated by a website and stored by your web browser, used to identify your browser, provide analytics, and remember information such as your language preference or login details.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Perfect Picture Cosmetics, which is responsible for your information under this policy.
  • Customer: Refers to any individual, company, or organization that signs up to use the Perfect Picture Cosmetics service to manage relationships with consumers or service users.
  • Device: Any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to access Perfect Picture Cosmetics and utilize our services.
  • Service: The service provided by Perfect Picture Cosmetics, as described in the relevant terms available on this platform.
  • Website: Refers to Perfect Picture Cosmetics' site, accessible via this URL: www.ppqueens.com.
  • You: Any person or entity registered with Perfect Picture Cosmetics to use our services.

Return & Refund Policy

Thank you for shopping at Perfect Picture Cosmetics. We value your business and strive to ensure you have a positive experience while exploring, evaluating, and purchasing our products. As with any shopping experience, certain terms and conditions apply when making a purchase at Perfect Picture Cosmetics. By placing an order with us, you agree to the terms outlined below.

Returns

If there is an issue with the product you purchased or if you are not fully satisfied, you have 7 days from the date of purchase to request a return and refund. To be eligible for a return, the following conditions must be met:

  • The product must be returned in its original packaging.
  • The original receipt or proof of purchase must be included.

Refunds

At Perfect Picture Cosmetics, we pride ourselves on providing high-quality products. Each product undergoes thorough inspection and is carefully packaged to ensure it meets our standards. However, there may be rare instances where we are unable to fulfill your order due to stock or quality issues. In such cases, your order may be canceled, and you will be notified promptly.

If your purchase was made via online payment (not Cash on Delivery), a refund will be processed once your return request is confirmed. After we receive and inspect the returned product to ensure it meets our return criteria, we will initiate the refund process. Please allow a few business days for the refund to be processed, and you will be notified once it is complete.

Shipping

Please note that Perfect Picture Cosmetics is not responsible for return shipping costs. The customer is responsible for covering the cost of return shipping, even if the original order qualified for free shipping. We also cannot be held liable for any damages that occur during transit.

Your Consent

By using our website or app, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

We may update or amend this policy from time to time to accurately reflect changes to our services and practices. Any changes will be prominently posted here, and your continued use of the Service after such changes signifies your agreement to the updated policy. If you do not agree with the terms of this policy or any updates, you may delete your account.

Contact Us

If you are not completely satisfied with any product or service, please contact us to discuss your concerns. We are here to assist you.