Refund policy
RETURN AND REFUND POLICY
Last updated: July 21, 2026
Thank you for shopping with Perfect Picture Cosmetics. Please inspect your order as soon as it is delivered.
REPORTING A PROBLEM
You must contact us within 7 days after delivery if your order:
• Arrives damaged or defective
• Contains the wrong product
• Is missing an item
• Has leaked or been damaged during delivery
Please provide your order number and clear photos or a video showing the problem.
RETURN ELIGIBILITY
To qualify for a return:
• The item must be unused and unopened
• The product must remain in its original packaging
• You must provide proof of purchase
• Our customer-service team must approve the return before you send it
For health and hygiene reasons, opened cosmetics, skincare, body-care, feminine-care, supplements and other personal-care products cannot normally be returned.
Products marked as final sale or clearance cannot be returned unless they arrived damaged, defective or incorrect.
HOW TO REQUEST A RETURN
Contact us before returning any product:
Email: info@perfectpicturecosmetics.com
WhatsApp: +233 59 646 6794
Phone: +233 24 767 9996
When contacting us, provide:
• Your full name
• Your order number
• The product involved
• The reason for the return
• Photos or video where applicable
Do not send a product back without receiving approval and return instructions from our team.
RETURN LOCATION
Approved returns may be sent or brought to:
Perfect Picture Cosmetics
Kenyasi, Garden City University Junction
Near Super MC Restaurant
Kumasi, Ghana
Please contact us before visiting or sending a return.
REFUNDS, EXCHANGES AND STORE CREDIT
After we receive and inspect an approved return, we will notify you whether an exchange, store credit or refund has been approved.
Approved refunds will be sent to the original payment method where possible. Payment providers and banks may take additional time to process the refund.
If Perfect Picture Cosmetics sent the wrong product or the item arrived damaged or defective, we will cover the reasonable cost of correcting the order.
For approved change-of-mind returns, the customer is responsible for return delivery costs. Original delivery fees are not refundable unless the delivery or fulfilment error was caused by Perfect Picture Cosmetics.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel or change an order.
An order can only be cancelled or changed before it has been prepared or dispatched. Once an order has been dispatched, it cannot be cancelled and must follow the applicable return process.
INTERNATIONAL ORDERS
Customers are responsible for any customs duties, taxes, import charges or return delivery costs related to international orders, except where Perfect Picture Cosmetics supplied a damaged, defective or incorrect item.
CONTACT US
For questions about returns or refunds:
Email: info@perfectpicturecosmetics.com
WhatsApp: +233 59 646 6794
Phone: +233 24 767 9996
Website: perfectpicturecosmetics.com